All Collections
Pricing and payment
Why am I getting charged upon registering my credit/debit card, or getting charged twice for my trips?
How do I pay?
How much does Beam charge?
Where can I check my credits?
What if I have an outstanding payment?
Can I get a receipt for my trip?
Why did I get a recurring charge on my credit or debit card?
How do I request a refund for a Pass?
How do I cancel a Pass?
Can I use my Pass for a Group Ride?
How is my daily usage calculated?
When does my Universal Passes start and end?
I bought a Pass at 11:00 pm, does it count as Pass Day 1?
Can I purchase a Pass using my Beam credits?
Am I able to use my Pass in other cities?
Why can't I see my Pass?
Why am I seeing a different Pass to my friend?