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Why did I get a recurring charge?
Beam avatar
Written by Beam
Updated over a week ago

Recurring charges can occur with our weekly and monthly subscriptions, as these plans automatically renew at the end of its cycle by default. This helps to ensure an uninterrupted and seamless experience to our riders.

Rest assured, you have full control from the app to cancel the auto-renewal at any time if you no longer wish to continue the subscription starting the next cycle.

How to Cancel Auto-Renewal

  1. Simply open the Beam app.

  2. Navigate to "Menu".

  3. Select your current active plan.

  4. Tap "Cancel subscription" found at the bottom of the page to stop the auto-renewal.

If you happen to not be in a service area, and see a "Sorry, we don't service here yet" message restricting your app access, simply hold and drag the message window downwards to dismiss the message to access the app freely.

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