If your Beam vehicle stopped working during your trip, please refer to the below checklists that might help.
Check the remaining battery of your Beam vehicle via the app.
If the battery is depleted, you will see on the app your trip has been ended automatically. Rest assured no further charges will be incurred, and simply park the vehicle in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants. The vehicle will be collected by a Beam marshal.
Check on the app to see if you're in a "Slow Zone" - some areas designated as "Slow Zone" within the city have a reduced speed limit.
Please be aware that when you enter a "Slow Zone", your vehicle will automatically reduce its top speed for safety reasons. Once you exit the "Slow Zone", the speed will then return to normal.
Check on the app to see if you're in a "No Go Zone" - entering a "No Go Zone" can lock your vehicle and reduce the vehicle speed limit.
If you mistakenly entered one and find your vehicle restricted - please move back into the operating zone and use the "Tap to unlock vehicle" button in the app to continue riding;
To unlock a guest vehicle, simply select the corresponding vehicle first before proceed to unlocking them.
If you still require assistance, please see How do I contact Beam's Support Team?