If you’re having issues ending your trip, or your vehicle stopped working during your trip, please refer to the below checklists that might help.
Issues ending trip
Ensure you're not in a "No Go Zone" or "No Parking Zone".
Some cities do not operate in a you-can-park-anywhere model, please park in a designated parking spot marked with a "P", visible in the app.
If your phone has ran out of battery, and you are unable to access the Beam app to end your trip, please leave the vehicle idle for it to end automatically, and then contact us for further assistance.
If your helmet return is not detected correctly, please dismiss the warning prompted and proceed to end the trip, you will then be prompted to take a photo of the vehicle - please ensure the photo capture the helmet being returned. With this photo provided as evidence, you will not be charged any additional fee.
Vehicle stopped working
Please check the remaining battery of your Beam vehicle, via the app or the vehicle display.
If the battery is depleted, you will see on the app your trip has been ended automatically. Rest assured no further charges will be incurred, and simply park the vehicle in a position that does not obstruct traffic, obstruct pedestrians or get in the way of fire hydrants. The vehicle will be collected by a Beam marshal.
Check on the app to see if you're in a "Slow Zone" - some areas designated as "Slow Zone" within the city have a reduced speed limit.
Please be aware that when you enter a "Slow Zone", your vehicle will automatically reduce its top speed for safety reasons. Once you exit the "Slow Zone", the speed will then return to normal.
Check on the app to see if you're in a "No Go Zone" - entering a "No Go Zone" can lock your vehicle and reduce the vehicle speed limit.
If you mistakenly entered one and find your vehicle restricted - please move back into the operating zone and use the "Tap to unlock vehicle" button in the app to continue riding;
To unlock a guest vehicle, simply select the corresponding vehicle first before proceed to unlocking them.
If you still require assistance, please see How do I contact Beam's Support Team?